by Flameforge » Wed Mar 03, 2004 10:22 pm
Just got home and found Hz Support have now replied: they can't do anything.
Yay, I bought the box and can't even play LOL.
The problem is that when you sign up for a new account, or upgrade a trial account, a "pre-authorisation" is performed on your credit card. This transaction is an amount of $1, which I think is charged to you then given back -- done to confirm the card is valid. And just to be different, my bank does not allow transaction amounts so low! $10 would have been fine, hell $1.50 probably would have worked, but not $1 so the pre-authorisation is rejected and fails.
I figured this was due to the free month I receive with the retail key. When I sign up, they validate my credit card but do not need to bill me for that month. So I asked if it were possible to forego the free month and just start billing me straight away... but apparently no can do.